Welcome to C3d Concepts
C3d Concepts manufactures high quality cutters, embossers & presses that are the perfect tool for professional or home baking use. Each cutter is carefully crafted and tested to ensure that it is efficient and easy to use. The designs that we have provided will give you some creative ideas to use with the beautiful shapes in our range.
Our factory is based in Pretoria. We sell directly to the public via our online store and also offer a wholesale rate to retailers. If you would like to stock our product, or would like to know more about our wholesale offering, please email info@c3dconcepts.co.za
We love what we do and pride ourselves on quality products and excellent service.
Treat yourself to some new cutters, embossers or presses and experience the sweet joy of decorating for yourself!
FAQ: PLEASE READ BEFORE YOU ORDER
Where are you situated?
We are in Faerie Glen, Pretoria, South Africa.
How Much Will Courier / Shipping Be?
We use PUDO and the Courier Guy, shipping is R65 per order
Free shipping for orders over R400
Orders over a R1000 are not covered by INSURANCE, therefore you are advised to take the insurance
Can I Collect My Order?
We allow collections by appointment only. PLEASE confirm that your order is ready to collect before sending a Courier to collect.
How long will it take to send my order?
If we have all the products you ordered in stock, we usually send out your order within 1-3 business day.
Large orders, especially during seasonal times such as valentines, Easter & Christmas can take 2-5 days. Please order timeously to avoid the seasonal rush.
We will notify you if there is a delay in your order
How long will my Parcel take to reach me?
Once your parcel has been collected by the Courier Guy:
Main areas takes from 1 to 3 working days.
Outlying areas can take up to 5 working days.
Will you notify me when my order has been sent?
Yes, we will email with you your tracking number once its been booked with the courier.
Can I track my order?
Yes, you can click the link on your order confirmation or visit Courier Guy tracking page https://portal.thecourierguy.co.za/track
Insert your order number and click on Track
How do I pay for my order?
We accept the following methods of payment:
Payfast – we use the PayFast gateway to process payments by debit/credit card
Is my card details safe with you?
We use PayFast to securely process card transactions. We do not have access to your card details
Can I see my previous orders?
Yes, if you created an account when you placed your order you will be able to see your order history in your account page.
What does backorder mean?
Backorder means we do not currently have the item in stock and that your order will be delayed until the items is back in stock.
You can expect a delay of up to 10 working days if your order contains backorder items.
What is your Return Policy?
There are NO RETURNS on our products for hygienic reasons. Please make sure you are happy with your order before completing it.
What happens if there is somthing wrong with my order or a product got damaged in transport?
If you experienced any problems with our products, please contact us directly at info@c3dconcepts.co.za or WhatsApp to 0711966274 so we can assit you.
If there is a problem with your parcel on delivery, please take clear photographys and contact us via email or WhatsApp.
NOTE!!! NO CLAIMS AFTER 24 hours AFTER DELIVERY.
PLEASE CHECK YOUR ORDER ON DELIVERY.